Communication Re-Management

As teams, departments, and businesses continue to grow and go from nationwide companies to global companies, and as ideas become tasks and eventually projects, within the back and forth use of texts, messaging services, chat and the never ending use of emails, words can simply be misinterpreted. This may depend on how you personally interpret…

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The IT – Customer Service Mindset

I have noticed that in many companies, Tech Support & Customer Service aren’t always on the same page. I worked for a nation-wide call center that offered about a dozen Career Path courses that would assist you in moving forward if you completed the course requirements of reading certain books and attending a class to…

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